1. Privacy Policy for Cloud SaaS & Spatial Computing

PinnaclesFusion ("we", "our", or "us"), located at Calle Enmedio, 19, 12001 Castellón de la Plana, España, is committed to safeguarding the privacy of our multi-tenant SaaS clients and spatial computing users. This Privacy Policy outlines how we collect, process, store, and protect your enterprise data under GDPR and international data protection standards.

Data We Collect

• Account & Tenant Data: Enterprise name, billing emails, administrative contacts, and encrypted authentication keys.
• Spatial Telemetry: Anonymized AR/VR interaction metrics, rendering performance diagnostics, and edge node routing logs.
• Payment Metadata: Secure transaction references processed via authorized payment gateways. We do not store raw credit card numbers.

Your GDPR Rights

You maintain the right to access, rectify, port, or erase your enterprise data at any time by contacting our data protection officer at [email protected].

2. Terms of Service

By engaging with PinnaclesFusion services, deploying our SDKs, or accessing our multi-tenant cloud platforms, you agree to be bound by these Terms of Service.

Service Level Agreement (SLA) & Uptime

We engineer our multi-region cloud architectures to achieve 99.999% uptime. Scheduled maintenance windows are communicated 48 hours in advance through our telemetry portal.

Recurring Subscription & Billing

Cloud SaaS platforms operate on predictable recurring subscription schedules. Failure to settle recurring invoices within 7 days of grace periods may result in temporary tenant suspension.

3. Cookie Policy

Our web platform uses essential session cookies, local storage tokens, and spatial telemetry cookies to ensure optimal rendering performance, persistent user preferences, and robust security authentication. You may adjust cookie preferences via your browser settings, though certain AR/VR preview features may require active session persistence.

4. Refund & Cancellation Policy

Due to the bespoke nature of multi-region cloud SaaS architecture deployments and spatial computing module setups, initial deployment fees are non-refundable once development has commenced. Recurring subscription plans may be cancelled at any time prior to the next billing cycle, granting full system access until the conclusion of the paid term. For inquiries, contact [email protected] or call +34 659 831 042.